Refund, Cancellation & Reservation Policy

No credits. We will always prefer to refund. 

School groups will be an exception to the policy listed below; click here for the school group policy. 

Cancellation Policy

When reserving space, we need to know the exact number of participants so we can book enough staff to handle the group.

48 hours notice for cancellations or changes.  

Cancellation with more than 48 hours notice- Full refund.

Cancellation with less than 48 hours notice- No refund.

Changes to reservations for number of participants or time of group with more than 48 hours notice- Free, Balance owing payable at time of change.

No changes to reservations for number of participants or time of group with LESS than 48 hours notice.

Refunds for courses will be issued only if course is discontinued, or for medical reasons, accompanied by a doctor’s note.  Refunds may be pro-rated.  For example, if payment has been made for 5 days of courses and 3 used, 2/5 of the fee may be refunded.

Memberships can be refunded in the case of serious injury, with doctor’s note.

In the case of “Acts of God”, ie major weather events, re-booking is permitted with no extra costs, even with less than 48 hours notice.

Reservation Policy

Belay Course- Full payment due on booking.

Learn to Climb Course- Full payment due on booking.

Rock your Spirit (Groups)- Pay for full number of attendees on booking.  If more participants arrive than were booked for, payment for them is due upon arrival. If fewer participants arrive than were booked for, no refunds.

Birthday Party- Pay for full number of attendees on booking. If more participants arrive than were booked for, payment for them is due upon arrival. If fewer participants arrive than were booked for, no refunds.  Minimum number of participants is 5. 

Monkey Business/ Spirit After School/ Other Day programs- Full payment on booking.

 

Visit, call or email for more information Spirit Rock Climbing Center
110 Deer Park, on the Platzl, Kimberley, B.C. ryan@spiritrockclimbing.com Phone: (250) 427 7200

 

 

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